FAQ

General

How do I make an order?

You can purchase a Decoy Dancer product one of four ways:

1) Our online store at www.decoydancer.com
2) Call Heather at 503.851.6939 or Eric at 503.750.8271 to place your order
3) E-mail us at decoydancer@gmail.com
4) At one of the many fine retailers who carry Decoy Dancer motion products

Payment

How do I resolve payment Issues?

To resolve a payment issue please contact Eric Strand at 503.750.8271 or Heather Strand at 503.851.6939 and we will do our best to resolve the issue as quickly as possible!

What Credit Cards do you accept?

We accept Visa and MasterCard.

Returns

How to return an item?

Please contact Eric Strand at 503.750.8271 or Heather Strand at 503.851.6939 or e-mail us at decoydancer@gmail.com for all returns.

What is the Return Procedure?

For the majority of approved repairs and/or returns we are able to either replace or repair in a timely manner. Please include return shipping address and payment for return postage along with a description on what is needed.

Shipping

What shipping methods do you offer?

We ship all of our products UPS Ground of USPS Priority shipping.

Will you be able to ship in 24 hours?

With items we have in stock we should be able to ship same day or within 24 hours. On custom orders we do our best to complete and ship ASAP. We will also notify all custom order customers at the time of the order on the expected completion and ship date.